Read these Terms and Conditions before you use this website or submit any request for our support services.

This website is privately operated and provides online assistance for Uzbekistan eVisa processing and related travel services, including selected tour choices. It is not an official government site, embassy, consulate, or legal office. By using this platform, including on mobile devices, you accept these Terms and any later updates.

Some services may be covered by extra rules that apply only to those specific offerings. Those extra rules, together with these Terms and our Privacy Policy, make up the full agreement between you and us.

If you do not agree with any part of these Terms, you must stop using this website and the related services immediately.

You are responsible for making sure that every detail you submit through this platform is lawful, correct, and given honestly.

Service Access and User Duties

Account Registration

Some service features are available only after you create an account. You must provide information that is complete, correct, and kept current. Registration data is managed in line with our Privacy Policy. Users under 18 years old may not use this service.

Account Security

You are responsible for protecting your login credentials and for every action taken through your account. If you suspect unauthorized access, you must notify us immediately and log out when using a shared or public device. We are not responsible for losses caused by weak account security or misuse of credentials.

Service Changes

We may revise, pause, limit, or discontinue any service feature at any time, with or without prior notice. We are not responsible for any outcome caused by those changes, interruptions, or permanent removal of the service.

Mobile Access

Some features may be available on smartphones and tablets. Carrier data or messaging charges may apply, and performance may differ depending on device type, network conditions, and location.

By using mobile-enabled services, you agree to receive operational messages by SMS, text, MMS, or similar channels when needed for service delivery. If your phone number changes or becomes inactive, you must update your account information without delay.

You are responsible for keeping your contact details accurate so that essential service and compliance messages can be delivered properly.

Processing Timeframes

We make reasonable efforts to complete requests within expected timeframes, but exact completion, issuance, or approval dates cannot be assured.

We are not responsible for delays caused by events outside our control, including natural disasters, civil unrest, labor disruptions, technical failures, or outages affecting official systems.

Uzbekistan visa and travel rules are determined by the relevant government authorities and may change without prior notice. While we work to keep information current, we cannot guarantee that all content will always be complete, current, or error-free.

You are responsible for confirming final entry and travel requirements through official government sources before traveling.

Any timeline shown on this website is only an estimate and must not be treated as a guaranteed approval date.

Cancellation and Refund Policy

At www.uzbekistan-evisa.com, we know that travel plans may change. The terms below explain how cancellation and refund requests are handled for our support services.

Cancellation Conditions

• For standard processing, cancellation requests must be submitted within 1 hour after payment is confirmed.
• For urgent, rush, or super-rush processing, cancellation requests must be submitted within 15 minutes after payment confirmation.
• Cancellation is generally available only before official processing starts.
• Once an application enters official review or is approved, cancellation may no longer be possible.
• If required documents are not submitted within the requested period, the order may be canceled automatically and may become non-refundable.
• For duplicate submissions, only the request that has not started processing can usually be canceled.
• No refund is available if cancellation or refusal results from inaccurate, incomplete, or misleading applicant-supplied information.
• Duplicate payment refund requests are reviewed only after both transactions are documented and verified.

Refund Rules

• Refunds may be approved only when a valid cancellation request is received before active processing begins.
• Cases involving force majeure or major technical failure are reviewed according to the processing stage and available documentation.
• If the wrong visa type is selected, refund review is generally limited to requests made before official processing starts.
• Applications refused because of ineligibility, prior immigration violations, or earlier refusals are not refundable.
• Approved refunds are issued only to the original payment method.

No Refund After Issuance

• Once a visa or travel authorization is issued, cancellation is not allowed and no refund can be granted.
• If you later decide not to travel after issuance, all paid amounts remain non-refundable.

Refund Timing and Handling

• Approved refunds usually appear within 4 to 17 business days, depending on banking and payment-network processing timelines.
• After a valid cancellation, submitted information may be removed from active processing records where applicable.

Important Notes

• Handling Charges: A processing deduction of USD 20 or more may apply depending on transaction and banking costs.
• Exchange Variations: Final refunded amounts may vary slightly because of currency exchange movements.

For cancellation or refund help, please contact our support team through the official channels listed on this website.

To help speed up review, include your order reference and the contact details used during registration in your request.

When extra verification is needed, refund processing may take longer than the standard timeframe.

Limitation of Liability

To the fullest extent allowed by law, we are not responsible for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or service availability. This includes claims connected to service interruption, unauthorized account activity, third-party actions, or transmission problems.

Our total cumulative liability for any claim, regardless of legal basis, is limited to USD 99. Although we use SSL and reasonable safeguards, complete security cannot be guaranteed on any internet-based platform.

Nothing in these Terms removes liability where exclusion is not permitted under applicable law.

Payments and Transaction Protection

Payments are processed through established third-party gateways, including providers such as PayPal, Stripe, Spreedly, Amazon, and Braintree. We do not intentionally keep full card numbers on our servers.

Payment information is transmitted through encrypted channels, and payment partners apply their own compliance and anti-fraud systems.

By completing payment, you confirm that you are authorized to use the selected payment method.

Warranty Disclaimer

The service is provided on an "as is" and "as available" basis. We disclaim all express, implied, and statutory warranties, including merchantability, fitness for a particular purpose, title, and non-infringement.

Regulatory Updates

Government visa rules, requirements, and procedures may change without prior notice. We are not responsible for delays, losses, or travel impacts caused by authority decisions or policy changes. Liability remains limited as stated in these Terms.

Cookies and Similar Technologies

To improve website performance and user experience, we may use cookies, analytics tools, and server logs. You may manage cookie preferences through your browser, but disabling certain cookies may reduce site functionality.

Third-Party Analytics

We may use external analytics platforms, including Google Analytics, and may receive limited technical information through active third-party integrations.

Data Retention

Personal data is kept only for as long as reasonably necessary to provide services, satisfy legal duties, and support legitimate business operations. When no longer required, data may be restricted, archived, or securely deleted.

1. To protect legitimate interests tied to contractual and service-related claims.
2. To comply with applicable legal and regulatory requirements.
3. To complete inquiries involving suspected fraud or unlawful conduct.

Cookie-related data may remain stored until consent is withdrawn or relevant retention periods expire. Where processing is based on consent, you may withdraw that consent at any time under applicable law.

Where legally required, selected records may be retained for compliance, audit, or legal-defense purposes after service completion.

Disclosure of Personal Information

We disclose personal information only in limited situations, including business transfers, affiliated operational support, service-provider assistance, disclosures based on your consent, and disclosures required by law, court order, or regulatory direction.

Legal Notice

This website is independently operated and is not affiliated with any government authority, embassy, or diplomatic mission.

All website content is offered in good faith for general informational purposes only. We do not guarantee complete accuracy, adequacy, reliability, availability, or completeness at all times. Use of this website is at your own risk, and to the fullest extent permitted by law, we are not liable for resulting loss or damage.

External Links Disclaimer

This website may contain links to third-party websites or services. We do not control or support external content and are not responsible for third-party transactions, outcomes, or disputes.

Professional Advice Disclaimer

This website does not provide legal advice. Information is offered for general guidance only and is not a substitute for consultation with qualified professionals. Any action you take based on this information is your own responsibility.

Privacy Policy and Cookie Notice

We are committed to handling personal information responsibly and transparently. In this policy, personal information means any data that can identify a person directly or indirectly. By using this website, portal, or related software, you agree to this Privacy Policy and the practices described here.

Information We Collect

To provide Uzbekistan eVisa and travel-support services, we collect information submitted through forms and communication channels. This may include full name, date of birth, address details, passport information, travel plans, and other details required for processing. Depending on official requirements, we may request supporting records such as identification documents, passport copies, residence cards, bank statements, invitation letters, and authorization documents for minors.

We may also collect technical and usage data, including IP address, browser type, operating system, device characteristics, approximate location indicators, and site interaction behavior. This supports platform stability, service improvement, fraud prevention, and security monitoring.

Where needed for service verification, we may ask for additional documents reasonably related to your application.

In certain cases, we may keep communication records from support interactions to improve response quality and case management.

How We Use Information

Personal information is used to process visa-related requests, manage submitted documents, provide status updates, respond to inquiries, and deliver support services. Information may also be used to improve site functionality, detect misuse, confirm compliance with these Terms, and satisfy legal obligations such as audits and lawful investigations.

Data Sharing

Personal data is shared only where necessary for service delivery or legal compliance. This may include relevant government authorities for application review, trusted third-party providers for payment or operational support, and affiliated entities for internal coordination. We may also disclose information when required by law or where reasonably necessary to protect legal rights, user safety, or platform integrity.

Cookies, Logs, and Analytics Tools

We may use cookies, server logs, and analytics tools to evaluate site activity, resolve technical issues, and improve service quality. These tools may collect browser-level and session-based identifiers. You can manage cookie preferences through browser settings, but disabling cookies may affect certain website functions.

Payment Information Security

Payments are processed by established third-party providers with their own compliance and security controls. We do not intentionally store full card details on application servers. Transaction information is used for payment verification, fraud checks, accounting, and order support.

Access, Security, and Retention Rights

You may request deletion of personal data or a copy of the information we hold, subject to legal and compliance limitations. We apply reasonable technical and organizational safeguards, including secure systems, access controls, and encrypted channels where appropriate, to reduce unauthorized access risks. Data is retained only as long as needed for service delivery, legal obligations, and legitimate operations, then restricted, archived, or deleted under internal retention policies.

Even with robust safeguards, no internet-based platform can guarantee complete protection against all security threats. Users should maintain strong passwords, avoid sharing credentials, and follow standard online safety practices.

Where required by law, we may request identity verification before fulfilling access or deletion requests.

Business Transfers and Legal Disclosures

If our business is involved in a merger, acquisition, restructuring, asset transfer, or similar corporate transaction, relevant user information may be transferred as part of that process, subject to applicable legal protections. We may also retain or disclose information where reasonably necessary to establish, exercise, or defend legal claims, enforce agreements, or comply with lawful government requests.

Policy Updates, External Sites, and Minors

We may update this Privacy Policy from time to time, and changes take effect once published on this website. Users are responsible for reviewing the latest version before continuing to use our services. This website may include links to external websites beyond our control, and we are not responsible for their content or privacy practices. Information related to minors must be submitted by a parent or legal guardian and is used only for visa-related support services.

Communication Preferences

We may contact you by email, phone, or messaging channels for order updates, document requests, payment confirmations, and service support. Where legally permitted, you may request limits on non-essential communications; however, mandatory service and compliance notices may still be sent when required.

Operator Information and Contact

This website, portal, and related software are operated by Uzbekistan eVisa, an independent provider of online visa and travel-support services. For privacy inquiries, correction requests, access requests, or deletion requests, please contact our support team through the official channels listed on this website.